The following frequently asked questions and answers are useful for resolving most ValueWeb Billing issues.

Billing Questions and Answers:

• I need to change my credit card information or billing address. Who should I contact?


You would need to contact our billing department, or if you don't feel comfortable giving this information via E-mail, feel free to call us at 800-934-6788 and speak to a billing assistant to change this information.


• I've received a deliquent notice/invoice. I thought this was going to be billed to my credit card. What happened?


In most cases when you receive this notice, your credit card has been declined. To resolve this issue you will need to E-mail Collections or call 800-934-6788.


• My company requires paper statements for accounting purposes. Is it possible to be billed on my credit card and be sent an invoice also?


Unfortunately, this is not a possibility, but if you would like to switch to our invoicing option on a quarterly basis, please contact our billing department.


• I'm a reseller and I keep seeing more than one $19.95 charge each month. Why am I not getting my reseller discount?



Your first account is $19.95 and every account after that is $16.95 per month. This error can occur if you haven't signed up any new accounts on the Reseller page. Therefore, we have no way of knowing that you have another account. To resolve this you should contact us, and in the future remember to sign up on the Reseller page when adding additional accounts.


• I'm a reseller with many domain names and I am having a hard time keeping track my billing charges. Is there any way my bills can be more itemized?


Yes, you can switch to invoicing (we do this quarterly, semi-annually, and annually), since this is much more detailed, giving you the domain names and billing periods of each domain. If you have many domains, this would probably be a good idea for you. If you need more information regarding any previous charge, you can contact us for assistance.


• I'm a reseller and I am getting many bills with different dates. Is there any way to have all my billing fall on the same date, or have all my charges placed on one invoice?


It is possible to be billed all on one date by prorating your billing. In most cases, when you begin a new service on a day other than the start date of your billing cycle, we must adjust your charges to reflect the number of days you will use this service for the first month. After this first month, the new service charges will be in step with your billing cycle and will be billed on the same date.

For the answer to any unlisted question, please contact Billing at 800-934-6788 between the hours of 9 AM and 10 PM Eastern, or E-Mail us. Sales questions can also be answered at 800-934-6788, or via E-mail.