Contact Technical Support Please use the form below to contact Technical Support. When filling out the form make sure to fill as many fields as possible since it will aid us in helping you. If you find that you are having a problem that is not in the form be sure to fill out the text field at the bottom of the form with the exact error message that you are getting, and what you were trying to do when you got the error. Please allow 24-72 hours for a reply. Note that you will not receive a reply over the weekends. ValueWeb does not provide support for CGI/HTML specific questions. For billing and sales issues please contact the Sales Department or the Billing Department. For comments about the ValueWeb Web Site, please contact the Webmaster. Also, please be sure to read though the Support Section before submitting this form to technical support. You may find the answer to the question that you are looking for immediately instead of waiting for a response from technical support.

From: Alternate email address: (Note: a copy of your support request and our response will be sent to this address if it is filled out.) Domain Name: User Name: Password: (Your password is optional but can help if you are reporting a problem logging into your account with FTP or checking your email.) Select Problem from list. Domain name not found in config file. Please send me my tracking number. Mail is not working correctly. (Describe in the text box) Can not access account. (Password error). Unable to download log file. (Paste the error message in the text box) Frontpage - "Server error, Cannot create directory: "/<user>/_vti_cnf" Frontpage - "Server error, web server root is busy" Other - Problem described in text area. Suggestion for Support Section. Use this text area only if you did not find the problem in the above list.