The following frequently asked questions and answers are useful for solving most common problems you might have with your FrontPage account. Additional information can be found at our general FrontPage support area.

FrontPage Questions and Answers:

• Does my FrontPage account have secure server (SSL) access, or web statistics available?


Yes, all accounts have both web statistics and SSL available on the Control Panel (at www.yourdomain.com/stats, normally). For additional SSL assistance, please see our FrontPage Secure Server page.


• Why does FrontPage give me a '500 Error'?


There are a few possible explanations for this. First, the account may not have the FrontPage extensions installed properly. A second possibility is that the FrontPage explorer could be timing out while attempting to access your site. Normally, this indicates that the speed of data transfer is not quick enough to maintain the process of updating the site. Or there might be some type of server misconfiguration. Please contact our Technical Support personnel to determine the cause and remedy for this situation.


• What version of the FrontPage extensions are installed on my account?


All of our accounts are currently running the full-release version of the FrontPage 98 server extensions. These extensions are also backwards compatible with the FrontPage 97 client. If you find that you are having a problem uploading files with FrontPage, please visit our FrontPage uploading support page, or contact us for assistance.


• Why aren't my counters and forms working on my FrontPage account?


In certain instances, we have had reports of particular web-bot components that are compatible only with Windows NT servers, and will not function correctly on any of our UNIX-based accounts, including FrontPage accounts. This is due to the fact that these features were originally designed by Microsoft to function on Windows NT machines only, and were never included when the FrontPage extensions were converted for UNIX-compatibility. We've chosen Unix servers for web hosting because of their increased perfomance and reliability.


• Can I use FTP to upload to my FrontPage web site?


Although we provide FTP access to FrontPage accounts, it should not be used to upload your pages to your account. You should only use FTP to upload to your public ftp directory or to upload scripts to your cgi-bin directory. More information regarding this issue is available on our FrontPage FTP document.


• Why doesn't my ActiveX/Active Server Page/Database feature on FrontPage work correctly?


Since FrontPage is primarily developed by Microsoft for use on Windows NT servers, some features are not available when the site is hosted on other types of servers (such as Unix). Things that may not function include: Active Server Pages, ODBC and MS SQL Database connections (Access, FoxPro), ActiveX, VBScript, SSL (Secure Socket Layer) Forms Processing (using the Form Web-Bot).


• When I try to use a web-bot component on my FrontPage account, I keep getting an error stating 'File Not Found' and a message about a missing .dll file. What is causing this problem?


You are most likely attempting to use FTP to upload the site to the server. If this is the case, then you should use the 'Publish' command on FrontPage to upload and the problem will be resolved. You should only use FTP to upload to your public ftp directory or to upload scripts to your cgi-bin directory. More information regarding this issue is available on our FrontPage FTP document.


• My 'Feedback' form or other web-bot is not functioning, and when I visit the page containing the form, I see a message stating '[FrontPage Save Results]' (or similar). What is going on?


This is most likely due to a misconfiguration of the FrontPage software you are using. Please consult your FrontPage documentation for further instructions regarding the implementation of web-bot components on your site. Design-related issues about FrontPage can also be directed to Microsoft Technical Support.

For the answer to any unlisted question, please contact Technical Support at 954-429-3449 between the hours of 9 AM and 10 PM Eastern, or E-Mail us. Although our technical support personnel do not provide assistance for the FrontPage software itself, we do make sure the extensions are functioning correctly on your account. Also, you can access technical support documents directly from Microsoft at this location.

Billing and sales questions can be answered at 800-934-6788, or via sales or billing E-mail.